Question 1

What's the typical ROI?

Accepted Answer

Most clients save 5-15 hours per week. At $60/hour, that's $1,200-$3,600/month in recovered time, for a $59-$219/mo service. Setup typically pays for itself in under 5 weeks.

Question 2

What if I want to cancel?

Accepted Answer

Cancel anytime through your billing dashboard. No lock-in, no cancellation fees. We provide a 30-day wind-down period to export your data.

Question 3

Do I need any technical knowledge?

Accepted Answer

None. We build it, host it, and run it. You get a training call to learn how to use it, but you never touch code or servers.

Question 4

What happens if something breaks?

Accepted Answer

We monitor your automation 24/7. If something goes wrong, we fix it, that's what the managed service covers.

Question 5

What are the SMS and emails for?

Accepted Answer

Those are messages your automation sends to your customers on your behalf, appointment reminders, follow-up texts, review requests, status updates. They're built into your plan.

Question 6

What is the knowledge base?

Accepted Answer

You upload your business documents (pricing sheets, procedures, policies, manuals) and your AI assistant instantly knows them. Ask 'what's our warranty policy?' and get the answer from YOUR documents. It syncs automatically from Google Drive weekly, just add files and the assistant learns.

Question 7

How do you prevent hallucinations on my customer data?

Accepted Answer

We use custom guardrails that limit the AI to only your uploaded documents. Your assistant only answers from YOUR knowledge base, not from general training data. We also validate responses during the build phase to ensure accuracy.

Question 8

What security and controls do you use?

Accepted Answer

Your data is never used for model training (Anthropic policy). We maintain immutable logs of every automation action. All data is encrypted at rest and in transit. We offer SSO, role-based access controls, and audit logs for compliance.

Question 9

How does this compare to Claude.ai or Perplexity?

Accepted Answer

Those are general-purpose AI tools you use yourself. We build custom AI assistants specifically for your business, connected to your real data (CRM, documents, emails). You don't configure anything, we do it all. Plus we monitor and fix issues 24/7.

Question 10

Do you offer security services?

Accepted Answer

Yes! Every plan includes a free security scan of your website. We also offer a full Security Audit ($400), Remediation Package ($800+), and ongoing Security Monitoring ($49/mo). Most small businesses don't think about security until it's too late, we make it easy.

Question 11

Can I add more features later?

Accepted Answer

Yes. Add extra workflows ($400 setup + $20/mo each), more SMS or emails, additional support hours, or upgrade your plan anytime. All at fixed prices.

Question 12

How is this different from Zapier or Make?

Accepted Answer

Those are DIY platforms, you build it yourself with templates and hit their limits fast. We build custom solutions for your exact workflow, with no platform restrictions, and we manage everything for you.